No COD • NO RETURN OR EXCHANGE ON SELECTED PRODUCTS • NO DISCOUNTS • FIXED PRICES • FREE SHIPPING ABOVE 1500 •

Security & Trust

Privacy Policy

1. Introduction & Scope

Welcome to Swadesh Online. We are dedicated to respecting and safeguarding the privacy rights of our website visitors and retail consumers. This Privacy Policy details how we handle, process, and secure the personal details you provide to us while shopping for our traditional craft collections.

2. Information We Collect

We collect essential information to process retail orders and coordinate delivery logistics. This includes:

Identification Details: Name, shipping address, billing address, email address, and active telephone numbers.
Order Attributes: Details of products purchased, specific garment sizes selected, and pricing totals

3. Automated Data Collection (Cookies)

Our website utilizes cookies and similar local storage solutions. Cookies are small data files stored on your browser to help remember your visual interface settings (such as active region selections, filtering tabs, and shopping cart item records) during page reloads.

4. Third-Party Integrations & Web Services

We work with trusted third-party services to render specific interface functions. These include Google Web Fonts, Google Maps (for showroom location rendering), and WhatsApp API links. These partners may parse basic browser identifiers to load assets securely

5. How We Use Your Personal Data

We process your personal information strictly for legitimate retail operations:

To confirm order purchases and coordinate delivery logistics with our courier partners.
To communicate tracking details and purchase receipts.
To coordinate inquiries made via our custom WhatsApp chat buttons

6. Data Retention Policy

We retain your personal details only as long as necessary to complete your retail purchase transaction and fulfill legal financial record auditing. Basic invoicing data is archived securely in our accounting databases and is cleared after the statutory compliance window

7. Secure Payment Gateways

All online payments are routed through encrypted payment processors (such as Razorpay or Stripe). Swadesh Online does not store, see, or retain your credit card numbers, UPI PINs, or bank account credentials on our internal servers

8. Internal Data Security Measures

We implement industry-standard administrative, technical, and physical security measures to safeguard your personal details against unauthorized access, theft, or misuse. Our site runs under secure SSL (Secure Sockets Layer) encryption protocol

9. Consent for WhatsApp Communication

By clicking our “Enquire on WhatsApp” checkout buttons, you initiate a secure chat interface. We only utilize this channel to confirm your selected sizes, coordinate your dispatch timeline, and handle delivery details. We do not engage in automated spam messaging

10. Third-Party Data Disclosure

We enforce a strict zero-sharing policy. We do not sell, barter, trade, or rent your database records to third-party telemarketing or data brokerage companies. Your data is accessed only by authorized logistics and operations personnel

11. Children’s Privacy

Our e-commerce store is designed for adult consumers. We do not intentionally compile or request personal data from children under the age of 18. If a minor has supplied personal details, parents may contact us for immediate database purge.

12. Your Data Access & Choice Rights

You have full ownership of your data. You may request access to, correction of, or permanent deletion of your stored billing details by reaching out to our administration desk

13. Policy Updates & Revisions

We reserve the right to revise this Privacy Policy to align with new legal requirements or interface features. Any changes will be posted here on our legal page with an updated “Last Updated” timestamp at the top

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