Terms of Purchase
Refund & Returns Policy
All garments, sarees, wall art paintings, and filigree jewellery curated on Swadesh Online are handcrafted or loomed by traditional weavers. Because of the unique nature of these artisanal creations: 1. Cash on Delivery (COD) is strictly unavailable. 2. We enforce a zero returns and zero exchange policy.
1. Artisanal Weave Acknowledgement
Our collection consists of handloom, hand-dyed, and hand-painted heritage products. Because they are not mass-produced in mechanical mills, every piece carries human signatures. By purchasing, you acknowledge and value the traditional craftsmanship this supports
2. No Cash on Delivery (Prepaid Purchases Only)
To secure raw material resources and support master-weavers who loom each product manually, we strictly require all retail orders to be pre-paid. Cash on Delivery (COD) is not supported under any circumstances
3. All Sales are Final (No Returns)
We enforce a strict zero returns policy. Once an order has been successfully placed and processed, it cannot be returned for a refund. We do not accept returns based on personal style changes, design preferences, or minor subjective details
4. No Product Exchanges
In addition to our zero-return model, we do not coordinate design or category exchanges. Please review the detailed measurements, fabric descriptors, and product imagery carefully before submitting your order
5. Dye and Print Variations
Natural and stone pigments (such as natural indigo, madder, and organic block dyes) react dynamically to hand-pressing. Slight discrepancies in printing alignments, border overlaps, or color shades are standard characteristics of authentic hand-pressed Pichwai and Block-prints and are not defects
6. Handloom Thread and Knot Slubs
In double-ikat, silk weaving, and pashmina shawls, tiny thread loops (slubs) or manual knots may appear. These are structural characteristics of traditional looms and manual wefts, which verify the handloom authentication, and are not considered damaged criteria
7. Exceptions for Transit Damage
The only exception to our refund policy is physical damage suffered during transit. If your parcel arrives damaged, you must notify our customer care team at email within 48 hours of receiving the package
8. Unboxing Video Requirement
To process a replacement claim for transit damage, a continuous, uncut unboxing video is mandatory. The video must start showing the shipping label clearly, follow with the unbroken box seal being sliced open, and document the damage in detail in one single, unedited shot
9. Order Cancellation Window
Retail orders can only be cancelled within 12 hours of payment confirmation. Once the dispatch queue has been initialized or weaving allocations are assigned to the artisan cluster, cancellations cannot be accommodated
10. Refusal of Delivery & Wrong Addresses
If a parcel is returned to our Jaipur headquarters because the customer refused delivery, provided an invalid shipping address, or was repeatedly unreachable by our delivery partners, shipping fees and a 20% restocking fee will be deducted before issuing store credit
11. Custom and Tailored Order Exclusions
Any items customized or altered (such as tailoring adjustments for shirts or specific dimensions for miniatures) are strictly excluded from any damage replacement policies. All custom sales are 100% final
12. Store Credit Issuance
Where replacement is impossible due to stock depletion of a damaged item, we issue store credit. Store credit is sent via email as a digital voucher code valid for 365 days from the date of issue on any catalog items
13. Discrepancy Inquiries Contact
For any questions regarding your delivery tracking, size specifications, or order queries, please reach out to our dedicated support desk directly Email
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